With the new platform B+ Connect (Bäumer Plus Connect) there is a product line that will raise the digital networking of machinery and operational functions to a new level.
With initially four modules Bäumer will be supporting its customers in their direct day-to-day business.
Not only the production and maintenance staff but also the product manager and management must keep an eye on the machines, plants and production in real time. The preparation of key figures creates a rapid overview of daily business and facilitates control – wherever and whenever necessary, via smartphone, tablet or laptop.
The current condition of the machines can be optimally monitored and visualized. The capacity and efficiency of the machines are shown as well as the complete picture of all machines on an international level in all locations in Germany and abroad.
Customers with a problem can now be helped even more quickly now. The machine operator uses B+ Support to send a service message manually or, as an alternative in certain pre-defined cases, the machine triggers an alarm independently. Both reach the Bäumer Service immediately.
The specialists at Bäumer are connected directly with the customer, either to provide a service or to defuse a critical situation. For example, the settings in the machine control can be checked by means of remote maintenance and problems can be remedied online. Customers can also chat with the Bäumer specialists or hold a webcam conference. If the machine operator puts on his head-mounted display, the Bäumer specialist is able to see exactly what the machine operator sees and can look “directly into the machine”. This means that on-the-spot support rules out any misunderstanding when describing the defects orally, faults can be identified and qualified solutions quickly found.
Maintaining and servicing machinery is now even easier. All of the maintenance activities required are sent directly to the operator via a role concept (access control) or registered with the central maintenance department. The customer has a constant overview of which activities are due at a certain time or perhaps are already overdue. Each item of maintenance work is documented and can be tracked at all times. Instructions are displayed for certain maintenance jobs so that the operator not only sees what he must do, but also how he must do it – without having to leaf through any documentation.
Relevant parts can be procured automatically at the touch of a button. The Customer Cockpit easily recognizes wearing parts and spare parts, which can then be ordered directly. The B+ Shop can be used via a role concept at different levels with various rights in the ordering system.
With the B+ Connect as a further milestone in digitalization Bäumer is assuring the future of its customers.